Terms & Conditions
Last modified: July 09, 2025
Welcome to CollabCRM! We expect you to thoroughly read the “Terms & Conditions” and confirm your acceptance before availing of our solution, as it is a binding agreement between you and CollabCRM.
Introduction
The “Terms & Conditions” include and describe everything that governs your access to and use of our services, including all features, tools, and resources provided by us. Your use of this Website, owned and managed by MindInventory, is governed by the following terms and conditions of this Agreement as applicable to the Website, or CollabCRM solutions. It also includes the applicable policies, which are incorporated herein by way of reference.
Acceptance Of Terms
By mere use of this Website, you agree to be bound by these Terms, along with the policies or guidelines that constitute your binding obligations with us. All the services and offerings provided by CollabCRM are subject to the following terms and conditions. Therefore, in case of any denial or disobedience to these terms, choose to refrain from using our solutions.
Definitions
The term:
- “we“, “us” or “our”, shall represent MindInventory.
- “you“, “your”, or “customer” shall mean an individual and/or a legal entity who is signing up.
- “Affiliates” shall mean any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. “Control” for the purposes of this definition, means direct or indirect ownership or control of more than 50% of the interests of the subject entity.
- “Users” shall mean customers or individuals authorized by the customer to access subscription services.
Eligibility
CollabCRM can be accessible and can be used by anyone with a subscription. Our website, portal, and services aren’t intended or directed to children aged under 16 or to anyone previously suspended or removed by us from accessing and availing of our solutions. By accepting the T&Cs or by otherwise using our services, you represent that you are at least 18 years of age and have not been previously suspended or removed by us. In addition, you represent and warrant that you have the right, and authority to enter into this Agreement and to abide by all the T&Cs as part of this Agreement. Ultimately, you shall not impersonate any person or entity, or falsely state or otherwise misrepresent your identity, age, or affiliation with any person or entity.
Acknowledgment and Warranty Limitation
Information you provide by filling out the form on our website (information provided at the time of registering to use our website, subscribing to our services, or requesting additional services) that includes:
- The user acknowledges that complex software is never completely free from bugs and defects, and subject to the other provisions of this Agreement, CollabCRM agrees to a complete denial of providing any warranty or representation that the software or the software subscription services will be wholly free from defects, errors, and bugs. However, we shall always be there to assist you with issue resolution.
- The user acknowledges that complex software is never completely free from security vulnerabilities, and subject to the other provisions of this Agreement, CollabCRM provides no warranty or representation that the software or the software subscription services will be entirely secured. However, we shall always assist the client with problem resolution.
- The user acknowledges that the software subscription services are designed to be compatible only with this software and those systems specified as compatible in the software subscription services specification, and CollabCRM doesn’t warrant or represent that the software or the software subscription services will be compatible with any other software or system.
- The user acknowledges that CollabCRM will not provide any legal, financial, accounting, or taxation advice under this Agreement, or in relation to the software subscription services. Except to the extent expressly provided otherwise in this Agreement, it does not warrant or represent that the software or the software subscription services, or the use of the software or the software subscription services by the user will give rise to any legal liability on us.
Data Protection
We collect users’ data for multiple purposes, such as tracking performance, conducting analysis, personalizing content, improving performance, etc. To the extent that CollabCRM processes user data disclosed by the user, we warrant that:
- It will act only on instructions from the user in relation to the processing of that user’s data; and
- It has in place appropriate security measures (both technical and organizational) against unlawful or unauthorized processing of that user data and against loss or corruption of the same.
User Responsibilities
Users are expected not to use this site in a way that violates any law, infringes anyone’s right, is offensive, or interferes with this Site or any feature of the same (including technical measures we use for the enforcement of these Terms).
Using this Site does not provide you with ownership of any intellectual property rights to the content you access. You cannot use content from this Site unless you have valid permission from us or unless you are otherwise permitted by law.
When you use this Site, you communicate with us electronically. You consent to receive electronically any communications related to your use of a Site. We may communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy all the legal requirements.
All notices from us intended for receipt by you shall be deemed delivered and effective when sent to the email address you provide to us. Please note that by submitting content, creating a user account, or otherwise providing us with your email address, postal address, or phone number, you agree that we may contact you at that address or number as needed.
We reserve the right to terminate your account, prohibit you from using this Site, and take appropriate legal action in case we (in our sole discretion) determine that a user has acted inappropriately or violated the terms of use.
Payment Terms
- Fees: Subscribers need to pay MindInventory, without any deductions; the fees will be outlined in the applicable invoice. Except as otherwise specified in the Agreement, all the payment obligations are non-cancellable, and all amounts paid are non-refundable whether or not the solution is actively being used. All pricing terms provided for the subscriber are confidential, and the subscriber agrees not to disclose them to any third party without our prior written authorization.
- Invoicing and Payment: Payments shall be made through online banking facilities. The subscription period will commence only upon receipt of payment or a purchase order accepted by CollabCRM. The subscriber shall be responsible for providing complete and accurate payment information and promptly updating any changes in the billing information.
- Taxes: The subscriber shall be liable for paying the taxes in addition to the fees applicable for the solution. If the subscriber withholds taxes, they shall pay the withholding tax directly to the appropriate government entity and shall provide the tax certificate to us, evidencing that such payment has been made as soon as possible.
- Pricing: We reserve the right to unilaterally determine and make changes to the pricing structure of our solution. Where an Invoice is in effect, the pricing for the very solution shall remain as agreed for the term specified in such Invoice.
Intellectual Property Rights
CollabCRM reserves the sole ownership of all the rights, extending to intellectual property, trademark, and the entirety of the Site. This ownership extends to all the tools, utilities, and any subsequent modifications, enhancements, or derivative works related to the services provided by the company.
Users are prohibited from utilizing the Site or any of its components in a manner inconsistent with the terms outlined in this Agreement. Such use must not infringe upon the rights held by us or any other third party. Approval in writing from the company is required for any use that deviates from these terms and conditions.
Data Storage And Confidentiality
- We follow and maintain industry standards and technical safeguards to ensure complete security protection, confidentiality, and integrity of user’s data. We process users’ data only for the purpose of rendering services.
- We do not determine whether the user’s data includes information subject to any specific law or regulation in the user’s local law or jurisdiction. In case you require us to implement such specific measures, given the nature of the user’s data, or to comply with certain law/laws or regulations applicable to your business or in your local jurisdiction, bring the same to our notice and we will mutually agree upon the feasibility and scope of such measures.
- We may monitor the use of the subscription services by all its users and use such data in an aggregate and anonymous manner, without publishing and revealing any personally identifiable information.
Third-Party Services
This Site provides links to websites and access to content, products, and services by third parties, which may involve users, advertisers, affiliates, and sponsors of this site. CollabCRM shall not be responsible for third-party content provided on or through that specific site, for any update or change to such third-party sites. The user shall bear all risks associated with the access to and use of such websites and third-party contents, products, and services.
Modification & Termination
Government Laws And Dispute Resolution
In a circumstance where controversy, a claim, or any dispute arises under this Agreement or in relation to any services of CollabCRM, including any question regarding the existence, validity, or termination of this Agreement or T&Cs (hereinafter Dispute), the customer shall use all reasonable endeavors to resolve such dispute amicably.
If the customer is unable to resolve the dispute within 30 days of the notice of such dispute, CollabCRM may initiate to resolution of the dispute by binding arbitration as per the provisions of the Indian Arbitration & Conciliation Act, 1996. Any dispute of such kind shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party.
The dispute shall be conducted and concluded by a sole arbitrator, appointed following the above-mentioned Act. The seat of the arbitration shall be in Ahmedabad (Gujarat), and the language of the arbitration shall be English. All the legal formalities shall be done in the name of MindInventory. Either you or CollabCRM may seek any interim or preliminary relief from a court of competent jurisdiction in Ahmedabad (Gujarat) to protect the right or the property belonging to you, or CollabCRM (or any of our suppliers, agents, and subcontractors).
Any such arbitration shall remain confidential, and neither you nor we can disclose the existence, content, or result of such arbitration, except as may be required by law or for purposes of enforcing the arbitration award. All administrative fees and expenses of arbitration will be divided equally between you and us. In all arbitrations, each party will bear the expense of its own lawyers and preparation.
We provide you with the choices for the personal information you share with us. We provide you with the following control over your information:
Contact Information
In case of any query, concern, or question, reach out to us at support@collabcrm.com to get appropriate solutions for the same! We follow all the appropriate measures to verify the identity of any person making a request for personal information. CollabCRM reserves the right to request the provision of additional information essential to confirm the identity of any person making such request.
