Shipping & Delivery Policy
Last modified: July 15, 2025
Thank you for choosing CollabCRM. This Shipping and Delivery Policy applies to all digital products, such as software activation licenses, sold through our website. Please read this policy carefully before making a purchase. By completing a transaction, you agree to be bound by this Shipping and Delivery Policy.
Digital Product Delivery
Delivery Method
All products available on CollabCRM.com are digital and delivered electronically. No physical items will be shipped. Upon successful payment, you will receive:
- Immediate access to the software
- An accessible link and/or activation URL sent to your registered email address
- Any relevant setup or activation instructions
Delivery Time
You will typically receive your license(s) and setup instructions within 15 minutes of completing the purchase. In rare cases, such as high demand, technical issues, or additional verification needs, delivery may take up to 24 hours.
Worldwide Availability
Our digital product is available globally, 24/7. All orders are fulfilled via digital delivery only.
Order Confirmation
After your payment is successfully processed, an order confirmation email will be sent to your registered email address. This confirmation serves as your proof of purchase; please retain it for your records.
Post-Delivery Guidelines
Once access is granted, it becomes the customer’s responsibility to use it safely. We recommend creating backup copies of the original data and storing them in secure locations.
Software Expiry
Your software license may have an expiration date based on the terms of your purchase. Please refer to your license documentation or contact support for more details.
Technical Issues
If you do not receive your email within the expected timeframe:
- Check your spam/junk folder.
- Ensure the email address provided during checkout is correct.
- If the issue persists, contact our customer support team for assistance.
We are not responsible for delivery issues resulting from incorrect or invalid email addresses provided during the purchase.
Fraud Prevention
To protect both our customers and our business, CollabCRM tracks all digital accesses, including IP address and access time, to detect and prevent software misuse or fraud. In certain cases, we may require additional information to verify your identity or purchase, which may delay delivery.
Refund Policy
Due to the digital nature of our products, all sales are final. We do not offer refunds or exchanges (refer to our Return & Refund Policy for more information). However, if you experience issues with your purchase or license activation, please reach out to our support team. We’re here to help resolve any concerns.
Customer Support
For questions or concerns related to your order or this Shipping and Delivery Policy, please contact our support team via email or phone. We aim to provide a prompt and helpful response.`
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice. Continued use of our website and services after changes are posted indicates your acceptance of those changes.
